Frequently Asked Questions:

Where can I check if I already registered?

You can log into www.danceconvention.net, select "My Events", and any events you've purchased a pass to will be listed.

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I purchased a pass for this year but am not able to attend, what are my options? 

All Star SwingJam has 3 options for you:

1. Roll your pass over to the next year at no additional charge. 

2. Transfer your pass to another attendee at no additional charge. 

3. If you purchased the Pass Insurance option during checkout, then we're happy to refund your full registration based on the option you selected, less the insurance fee. 

I purchased the insurance option with my pass and would like to be refunded - now what?

Please send us an email. If you purchased your pass in the past 120 days, we'll refund your purchase through the original payment method. If you purchased your pass prior to that, our payment system no longer stores your payment method information. We'll need a PayPal address to issue the refund for security reasons. SwingJam does not issue payments through Venmo, Google Pay, or any other payment source.